At Hardwick House we aim to be strictly fair with our guests and to treat you with respect. You will appreciate however that sometimes we do not get the same respect back and experience has taught us that to protect our business we must apply the following terms and conditions. We hope that you will find them reasonable:

• The minimum booking that we can consider in normal circumstances is 16 guests for 2 nights. Please contact us if your group is smaller than this and we may still be able to consider accommodating your group.
• When you make an initial enquiry we will endeavour to hold your dates, but we require a £500 deposit payment to make a firm reservation.
• This deposit acts as a bond to cover any damage to the property during your stay. It will be returned to you immediately after your departure and we will not deduct any amounts without first discussing the damage with you.
• You are welcome to decorate the House as you see fit. However, under no circumstances should Sellotape be used on any surface. Severe damage is caused by its removal and consequent repairs will be charged. Blu Tac is acceptable but do please remove all the pieces before departure.
• Full payment is required one month in advance of your stay. At this point all of your guests are committed and we can only make refunds after this point in exceptional circumstances.
• If you need to cancel your booking we will return your deposit in full up to four months before your stay.
• Although we are a family-friendly venue, experience has shown that children cause a disproportionate amount of damage to the property. As parents, we know this is not their fault but we do need to make a charge for all guests in residence.
• Normal check-in time is from 2pm on the day of arrival and check-out is by noon on the day of departure. We are happy to stretch these times by prior arrangement.
• The House should be left in a reasonably clean and tidy condition with all furniture returned to roughly its original position. Any breakages or damage should be reported to us - we always aim to be totally fair and will return your damage deposit within seven working days following departure inspection.